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Privacy Policy

Who we are

We are a New Zealand registered sole trader. Our website address is: https://beanmerchant.co.nz.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

We may process and store personal data about your interactions using xAPI. We use the data to learn about how well the interactions are designed and how it could be adapted to improve the usability and your learning outcomes. The data is processed and stored on our platform until further notice.

We may store the results of your interactions on our platform until further notice. The results may contain your score, the maximum score possible, when you started, when you finished, and how much time you used. We use the results to learn about how well you performed and to help us give you feedback.

We may store interactive content that you create on our platform. We also may send anonymized reports about content creation without any personal data to the plugin creators. Please consult the H5P tracking information page for details.

If you use interactive content that contains a video that is hosted on YouTube, YouTube will set cookies on your computer. YouTube uses these cookies to help them and their partners to analyze the traffic to their websites. Please consult Google’s Privacy policy for details. It is our legitimate interest to use YouTube, because we we need their services for our interactive content and would not be able to provide you with their video content features otherwise.

If you use interactive content that contains a Twitter feed, Twitter will set a cookie on your computer. Twitter uses these cookies to help them and their partners to make their advertizing more relevant to you. Please consult Twitter’s Privacy policy for details. It is our legitimate interest to use Twitter, because we need their services for our interactive content and would not be able to provide you with it otherwise.

If you use interactive content that contains speech recognition, Google Cloud will process your voice for converting it to text. Please consult Google’s Privacy policy for details. It is our legitimate interest to use Google Cloud, because we we need their services for our interactive content and would not be able to provide you with speech recognition features otherwise.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to track who is visiting our website. Here is a link to google analytics’ privacy policy which explains in more detail. https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk You have every right to opt out of this if you would like to.

If you want to opt out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, third-party cookies must be enabled. Learn more about the opt out and how to properly install the browser add-on here

Checkout process

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

We will also store comments or reviews, if you choose to leave them.

Who we share your data with

In order to process orders, we will share your personal data with our affiliate roasters including name and shipping address. Specific contact information can be requested by roasters in order to follow up on shipments which are having any issues.

We use Stripe to process credit card payments, and Xero to keep track of orders and process payments. Stripe’s privacy policy can be found here: https://stripe.com/nz/privacy Xero’s privacy policy can be found here: https://www.xero.com/nz/about/privacy

For support purposes, we occasionally let 3rd party organisations into the back end of our website to configure or code different aspects. Your personal information (email, address) is available in the back end of our website, and will be accessable by them. Organisations include companies we work with such as Thinklazy (website developers), Woocommerce (website developers) and WC Vendors (vendor plugin developers). They access only for specific tasks, instructed by Bean Merchant and agree not to view your data, or use it for any purpose. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Data is also used by Stripe and Xero to process orders, and used by roasters to dispatch orders to locations.

Our contact information

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

If you have any concerns about your privacy, please contact us at contact@beanmerchant.co.nz, or +64 00 22 108 3212.