Returns & Exchanges
Your satisfaction matters — I make returns simple
The Bean Merchant Promise
I stand behind every bag of coffee that goes out. If you're not completely satisfied with your purchase, I'll make it right.
30-Day Guarantee
Full 30 days to try your coffee
Easy Exchanges
Simple process, no hassles
Happy Customers
Making your morning better is what this is all about
Valid Return Reasons
Taste Preference
The coffee doesn't match your taste preferences, even if it was a quiz recommendation
Damaged Package
Coffee arrived damaged, opened, or contaminated during shipping
Wrong Order
You received the wrong coffee, grind, or package size
Quality Issues
Coffee is stale, over/under-roasted, or has quality defects
How to Return Your Coffee
Contact Us
Email us at [email protected] within 30 days of delivery
- Order number
- Reason for return
- Photos (if damaged)
I'll Respond
I'll get back to you within 24 hours with return instructions or a solution
- Full refund
- Store credit
- Coffee exchange
- Quiz retake for better match
Return (If Required)
If I need the coffee back, I'll provide a prepaid return label
Resolution
Refund processed or replacement coffee sent within 2-3 business days
Refund Information
Refund Methods
- Original Payment Method: 5-7 business days
- Store Credit: Instant (expires in 12 months)
- Bank Transfer: 2-3 business days
Refund Amounts
- Full Refund: Damaged, wrong order, or quality issues
- Partial Refund: Used coffee (taste preference)
- Store Credit: Full value for future purchases
Subscription Modifications
For active subscriptions, you have additional options:
Important Information
Time Limits
Returns must be initiated within 30 days of delivery. This gives you plenty of time to try the coffee properly.
Unopened Coffee
Unopened bags can be returned for any reason within 30 days. I'll provide a full refund plus return shipping.
Gift Orders
Gift recipients can return items directly to me. I'll coordinate with the original purchaser for refund method.
What Can't Be Returned
Due to food safety regulations, I can't accept returns of coffee that's been contaminated or stored improperly.
Need Help?
I'm here to help make your return as smooth as possible.